Refund policy
Whispers Baby® Return Policy
We offer a straightforward return policy for all online purchases, subject to the terms outlined below.
ALL ITEMS BOUGHT ON SALE ARE FINAL SALE.
Returns can be dropped off for free -Please send a request via email. Alternatively, request a return online for a shipping label.
Regular Purchases
- Full Refund: Request a return within 5 days of receiving your item.
- Store Credit: Request a return within 8 days of receiving your item.
Gift Purchases:
Not satisfied with your gift? Request a return for an online store credit within 16 days. Once your return is received and processed, we will email you a store credit. Please include a packing slip with your contact information so we can locate your order.
Return Guidelines:
- The package must be shipped out or dropped off within 2 days after the return was approved.
- Drop off locations available in Lakewood and Boro Park. Contact us for exact details.
- Items must be undamaged, unused, and in original condition with all tags, labels, and barcodes attached.
- A receipt must accompany all returns.
- Acceptance of returns is at our sole discretion.
- We are not responsible for lost or stolen packages.
- Any items purchased on sale (20% off or more) or using a store credit/gift card are final sale.
· Undershirts, fragrances, and pacifiers are final sale.
· A $6.99 return shipping fee will be deducted from your refund if you use our provided shipping label.
Exchange Policy:
For size or color changes, please return your original item and place a new order online.
Cancellation Policy:
We understand that plans can change, and we're here to help. While we can't cancel your order, we're happy to assist with any other questions or concerns you might have. Let us know how we can make your experience better!
For questions, contact us at:
718-313-8726
info@whispersbaby.com
